Home/Condition Report - Performance Epoxy Coat

Condition Report - Performance Epoxy Coat

Dear valued customer,

At Performance Industries, Inc. would like to thank you for your business and wish
to assure you that we are always working toward improving our products and customer support.
We recognize that certain unfavorable conditions may happen when applying a high performance
floor coating of any type; this unfortunately is not uncommon even with the largest
manufacturers/installers in the world. We request you fill out the form below completely and be
as detailed as possible. This information is essential in determining the problem and solution to
your immediate concern benefiting us in making our product easier and better for our customers
in the future.

It is mandatory this form be filled before any steps can be taken regarding warranty or customer
service issues. Thank you for understanding. Performance Industries, Inc.

E-mail

First Name

Last Name

Phone Number

Order or Invoice Number

Where did you purchase the product?

Did you read the instructions provided in the kit?

Did you read the instructions on the top of the lids before opening?

Did you understand the instructions?

If a salesperson helped you, what is their name?

Type of floor you coated?

Did you test for sealer?

What other tests did you perform on the floor?

Was the floor previously coated?

If so, what was the condition of the coating?

Do you know what type of coating was on the floor, if so what was it?

If the floor was a concrete floor and not coated previously was there a sealer on the floor?

If yes, Please explain how you determined this.

How did you prepare the floor before coating? be specific:

Please describe in detail how you mixed the product;

Did you patch the floor prior to coating?

If so, how?

What was the temperature when you applied the coating?

Did you have any external heat to warm the room or surface?

If so, what was the type of heat?

After application did you notice the areas was cooling or warming while the coating was curing?

How long was the coating stored before using it?

Did the coating experience extreme cold (freezing) or heat before or during application?

What was the lowest and highest temperature of the storage area?

Please describe in detail how you mixed the product;

Please describe in detail how you installed the product;

Roughly how many square feet of area did you have to coat total?

How many square feet of area did you coat before you noticed something wrong?

How did you handle or attempt to fix the problem?

If you have a mix that is not curing, is all of the mix evenly uncured (tacky) or are parts tacky and parts hard?

Which batch of the mix is not curing?

Were there any part/parts of the instructions in mixing or application that you did not follow?

Did you call customer support? if so, what was the date, time, and ticket number?

Is there anything you feel could be done to make Epoxy-Coat easier or better?

Please attach three detailed pictures, including areas where a floor may have chipped. Close up and clear photos are essential, please take a picture of the underside of the chipped floor coating where applicable. Put a quarter on the floor for a reference to size.

Upload file

Picture 2

Upload file

Picture 3

Upload file

Condition Report - Performance Epoxy Coat

My account

Epoxy-Coat

1-800-841-5580

Info

Condition Report - Performance Epoxy Coat

Follow Us

My account

Epoxy-Coat

1-800-841-5580

Info